1Good morning. City House Services. How may I help you?
2Good morning. I'd like to arrange to have my house cleaned.
3Certainly. I just need to ask a few questions.
4First, could I take your name?
5Yes, it's Barbara Hill.
6Thank you. Next, is your house in London?
7Yes, it's in Kingston in Southwest London.
8OK, Southwest London and... er, what's the postcode?
9SW105.
10And what is the square footage and what rooms will we be cleaning?
11The whole house is 268 square feet,
12and there is no need to clean all the rooms.
13I only want to have my bedrooms cleaned.
14OK, how many bedrooms does the house have?
153 bedrooms.
16Oh no, sorry, we used to have 3 bedrooms, but we only have 2 bedrooms now.
17Are those single bedrooms or doubles?
18Doubles.
19Fine, 2 doubles...
20There's one more room which needs cleaning.
21It was used as a bedroom before, and now we have converted it into an office.
22I understand.
233 rooms have got to be cleaned, and are all of those rooms upstairs?
24Yes. Then, downstairs we have a kitchen-diner, conservatory, and lounge.
25The kitchen-diner is quite large and has the usual equipment:
26cooker with oven, refrigerator, cupboards, and worktops.
27The conservatory has a lot of plants, but there's no need to take care of them.
28The lounge has a leather three-piece suite and a large coffee table.
29Thank you. And do you keep any pets?
30Yeah, I really love keeping them.
31I've got 2 dogs and 3 cats.
32OK, then if our staff come over to offer the service, please take your pets away.
33Have you looked at our service packages?
34Yes, I have one in front of me.
35Excellent.
36Any extra services you need,
37switching bed linen, working in the garden, cleaning the glass in the conservatory, that kind of thing?
38Err... no... err...
39actually, replacing the bed linen...
40yeah.. that would be good.
41No problem. I'll just make a note of that.
42How about curtains, mats, and carpets?
43What would you like us to do with those items?
44The curtains... I'll have to think about that.
45I think we should have the carpets cleaned really well every quarter.
46Mats can just be done with the laundry.
47Of course.
48How about clothes?
49We can have our staff wash and iron them,
50or we can have them taken to a dry cleaner.
51Washing and ironing. No, just ironing. That'll be OK.
52OK, fine. I know quite a bit about what you want now.
53I should let you know that we are located on 12 Amyes Road,
54that's A-M-Y-E-S.
55And we work on from Monday to Sunday except Tuesday and Wednesday.
56Could you let me know when is convenient for you?
57Next Friday...
58err... no, oh, that's no good.
59My son invites his friends over in the afternoon that day.
60Perhaps next Thursday or next Saturday.
61Let me check, OK, next Thursday.
62When is it convenient for us to come over and provide the service?
63Is it OK if we come in the morning?
64Or we may come in the afternoon? It depends on your schedule.
65I'm OK with any time.
66Just give me a call to let me know you're coming before you arrive.
67Sure, we will.
68By the way, how long will it take for the service?
69We usually work 1 to 3 hours for house cleaning,
70and the work will take 3 hours at most.
71And of course, if it takes more than 3 hours, you should pay extra for it.
72Er... fine.
73So, let me just do some calculations...