1Greek Island Holidays, can I help you?
2Yes, I hope so.
3I have a friend who's just come back from Corfu
4and she's recommended some apartments in Arilas.
5She thought they might be on your list.
6Arilas, Arilas... let me see.
7Can you give me the names?
8Yes, the first's Rose Garden Apartments.
9I'd like to go with another friend in the last week of October.
10Well, we've got a lovely studio flat available at that time.
11I'm sure you'd enjoy the entertainment programme there too,
12with Greek dancing in the restaurant.
13And the cost for each of us?
14£219.
15That sounds very reasonable!
16I'm just jotting down some notes.
17Now the second one she mentioned was called Blue Bay.
18Blue Bay?
19Yes, in fact that's very popular and it has some special features.
20Really?
21The main attraction is the large swimming pool with salt water.
22Much healthier, I understand.
23That's right.
24And it isn't far from the beach, either - only 300 metres,
25and only around half a kilometre to some shops,
26so you don't have to be too energetic.
27Is it much more expensive than the first one?
28Let me just check.
29I think at the time you want to go it's around £260
30No, £275 to be exact.
31Right, I've got that.
32Now there are just two more apartments to ask you about.
33Um, I can't read my own writing!
34Something to do with sun... Sunshine, is it?
35I think you meant the Sunshade Apartments.
36They're on a mountainside.
37Any special features?
38Yes, each room has its own sun terrace
39and there are shared barbecue facilities.
40Oh, sounds lovely!
41Yes, it is rather well-equipped.
42It also provides water sports, it has its own beach.
43There are facilities for water-skiing.
44Any kite-surfing? My friend's quite keen.
45Not at the hotel but I'm sure you'll find some in Arilas.
46There's also satellite TV in the apartments.
47And how much is that one?
48£490 with two sharing.
49You mean £245 each?
50I'm afraid not!
51Each person has to pay that amount and there must be at least two in an apartment.
52I don't think that would be within our budget, unfortunately.
53And the last one sounds a bit expensive too - the Grand!
54Actually it's quite reasonable.
55It's an older style house with Greek paintings in every room, and a balcony outside.
56Sounds nice. What are the views like?
57Well, there are forests all round and they hide a supermarket just down the road,
58so that's very useful for all your shopping needs.
59There's a disco in the area too.
60And the price?
61£319 at that time,
62but if you leave it till November it goes down by 40%.
63Hmm... Too late, I'm afraid.
64Well, why don't i send you a brochure with full details, Ms...?
65Nash.
66But don't worry about that.
67I'm coming to Upminster soon and I'll call and get one.
68I just wanted to get an idea first.
69Well, that's fine.
70Uhh... We've got plenty here when you come.
71If you've got a minute, could I just check a couple of points about insurance?
72I got one policy through the post but I'd like to see if yours is better.
73Fine.
74What would you like to know?
75Well, the one I've got has benefits and then the maximum amount you can claim.
76Is that like yours?
77Yes, that's how most of them are.
78Well, the first thing is cancellation.
79If the holiday's cancelled on the policy I've got, you can claim £8,000.
80We can improve on that, Ms Nash.
81For Greek Island holidays, our maximum is £10,000.
82That's good - of course our holiday won't even cost £1,000 together!
83It's still sensible to have good cover.
84Now, if you go to hospital, we allow £600.
85Yes, mine's similar.
86And we also allow a relative to travel to your holiday resort.
87My policy just says their representative will help you.
88You can see there's another difference there.
89And what happens if you don't get on the plane?
90Nothing, as far as I can see on this form.
91Don't you have missed departure?
92No, I'll just jot that down.
93We pay up to £1,000 for that, depending on the reason.
94And we're particularly generous about loss of personal belongings -
95up to £3,000, but not more than £500 for a single item.
96Then I'd better not take my laptop!
97Not unless you insure it separately.
98Okay, thanks very much for your time, you've really been helpful.
99Can I get back to you? Your name is?
100Ben Ludlow.
101That's LUDLOW.
102I'm the Assistant Manager here.
103I'll give you my number.
104It's 081260543216.
105But didn't I phone 081260567294?
106That's what I've got on the paper.
107That's the main switchboard.
108I've given you my direct line.
109Right, thank you very much for your time.