1Good morning. I'd like to open a bank account, please.
2Certainly.
3If you'd like to take a seat, I'll just get some details from you.
4It won't take long.
5Thanks.
6Is it a current account or a deposit account you wanted?
7A current account.
8Right.
9I've got the application form here then.
10We have different types - I see you've got our leaflet there.
11I've decided on the one called 'Select.'
12Right, that's fine, so, first of all, can I have your full name please?
13Yes, it's Pieter Henes.
14That's PIETER.
15Is it HENNES?
16Uh, only one N actually. It's a less common spelling of the name.
17Oh, right. Okay.
18And what's your date of birth please?
19The 27th of the first, 1973.
20Right.
21And will this be a joint account?
22No, just myself.
23Okay, fine.
24And where are you living, Mr Henes?
2515, Riverside.
26Is that all one word?
27Yes.
28Exeter?
29Yes.
30How long have you been at your present address?
31Er, is it more than two years?
32Ah, just two weeks actually.
33I only arrived in the country a month ago.
34I'm from Holland.
35Oh, that's fine.
36But we normally ask for a previous address in that case.
37Oh yes, well, it's Rielsdorf 2.
38That's RIELSDORF 2, Utrecht.
39Holland.
40Okay. Thank you.
41Do you have a daytime telephone number?
42Yes, I think the number at my office is 606295.
43Um, just a minute, I'd better check.
44Oh, no, sorry, 616. I'm not used to it yet.
45Would you like my home number too?
46Yes please.
47It's 796431.
48Are they both local numbers?
49Yes.
50Right. And your occupation?
51Well, I'm in Britain as a project manager, but that's not my main job.
52I'm an engineer by profession.
53I see.
54I think I'll put that then. It's shorter!
55Now, we usually ask for a piece of information which we can use to check your identity, for security reasons.
56You know, if you phone us.
57Like, erm, my wife's first name?
58Mother's might be better. It's less likely to be known.
59Okay. Hers is Siti.
60Siti?
61Yes, SITI.
62It's Indonesian.
63Fine.
64And how much would you like to open your account with?
65We usually ask for a minimum sum of £50.
66That's about €75.
67Well, I'm going to transfer €2,000 from my Dutch account, just till I get paid.
68In fact, I wanted to ask you about that.
69What's the best way to do it?
70It depends which bank you're with.
71It's the Fransen Bank in Utrecht.
72OK, fine. I'll check that in a minute.
73If we have links with them we can do a direct transfer. But it's not a big problem either way.
74Um, let's see.
75How often would you like to receive statements?
76I haven't really thought.
77What's the usual thing?
78It's up to you. Some people like them weekly.
79Oh, no, that's too often.
80Can I have them sent, um, once a month?
81Yes, that's fine.
82Is there anything else?
83I was thinking of registering for your internet service at some stage.
84Oh, yes.
85Would you like me to send you information about that?
86Please, yes.
87And would you like to receive information about the bank's other services -
88insurance, loans, anything like that?
89Hmm, I don't think so, thanks.
90That's okay then.
91And one last thing, if you agree...