1Good morning, please take a seat.
2How can I help you?
3Well, I'm thinking of buying a new car and I'd like some advice.
4Sure, yes.
5Had you got any particular make in mind?
6I'm interested in a Lida,
7I've had one before and liked it but haven't really made up my mind.
8Sure. We've got various models.
9Umm, right.
10What about the engine size? Any ideas?
11Er... the one I've got at the moment's a 1.2 litre engine but
12I find it a bit slow on long journeys.
13I'd like a bit more power this time...
14a 1.4 should do,
15I don't think I need a 1.6 or anything.
16Right.
17Well, I think the model you're looking at is the Max.
18Here's a picture.
19Oh, yes...
20have you got one in?
21Yes.
22I'll take you to have a look at it in a minute.
23I'll just get a few more details.
24Is there anything else to do with the engine?
25What kind of gear change do you want?
26I presume you'd want a manual?
27I'd want automatic -
28I've never driven a car with manual gears.
29Right.
30Well now, here's the colour chart for the Max.
31Have you given that any thought?
32This blue's very popular at the moment.
33Yes, it is nice, I like blue.
34Erm... what's it called? 'Royal'?
35Yes.
36But actually, I think I prefer this lighter shade here - 'Sky'.
37Yes, that's popular too.
38I think I'll go for that.
39You might have to wait a week or so for that colour,
40but I assume that'd be okay?
41Oh yes, fine.
42Well, we can go outside and you can have a good look at one,
43and perhaps take it out.
44But first, can I just ask you about finance?
45The cash price is going to be somewhere in the region of 7500.
46How would you like to pay?
47Are you in a position to pay cash, or would you need credit?
48I'd like credit provided the terms are reasonable.
49Well you can discuss that with my colleague in a moment;
50we have various arrangements.
51And would you be interested in us taking your present car as part exchange?
52Yes.
53Okay, fine.
54So I'll just need some details from you and then we can do a valuation...
55Is that okay?
56Fine, yes.
57Could I have your full name?
58Wendy Harries,
59that's HARRIES.
60And is that Mrs..?. Miss...? Ms...?
61It's Doctor, actually.
62Oh, right.
63And your address?
6420 Green Banks.
65Is that 'Green' spelled as in the colour?
66Yes, that's right.
67Okay.
68Alton.
69Is that OLTON?
70Not quite, it begins with an A, not an O.
71Oh yes, that's in Hampshire isn't it?
72That's right.
73And do you know your postcode?
74Yes. It's GU89EW.
75Do you have a daytime phone number?
76Well, I work at a hospital but it's a bit difficult to get hold of me.
77I can give you a number just for messages,
78and then I'll get back to you when I can. Is that okay?
79That's fine.
80It's 0798257643.
81Fine.
82And about the car you have now, what make is it?
83It's a Conti.
84Do you know the year or the model name?
85I think it's 1996, and it's called a Lion - like the animal.
86Then it must be 1994, because they brought out the Fox after that.
87Oh right, yes.
88Mileage? Roughly?
89I'm not sure.
90I know it's less than 70,000.
91Okay.
92What colour is it?
93It's grey, metallic grey.
94Right, and one last thing -
95what sort of condition would you say it's in?
96I'd probably describe it as reasonable.
97Do you need to see it? It's parked outside.
98Not at the moment, no.
99Perhaps you could call in one day next week...