1Good afternoon, Dreamtime Travel.
2How can I help you?
3Oh hello.
4I'm interested in the holidays you offer along the coast near here.
5Yes. We operate several tours up the coast.
6Where in particular did you want to go?
7Well, I like the sound of the holiday that mentioned whales.
8Was it 'Whale Watching"?
9Oh, that's our Whale Watch Experience.
10It's very popular
11and it's based in a lovely little town with nice beaches.
12Oh right, and how long does it last?
13It's two days
14that includes four hours' travel time each way from here.
15Good, I don't want to be away any longer than that.
16So is that by coach?
17Actually it's by minibus.
18We like to keep those tours small and personal so we don't take a whole coachload of people.
19In fact, we only take up to fifteen people on this tour,
20although we do run it with just twelve or thirteen.
21Oh, right.
22So do you run these tours often?
23Well, it depends on the time of year.
24Of course in peak times like the summer holidays, we do them every weekend,
25but at the moment, it's usually once a month at most.
26And when is the next one going?
27Mmm, let me see.
28Um, there's one in three weeks' time which is April the 18th,
29and then we don't have another one until June the 2nd.
30And is April a good time to go?
31Pretty good.
32Though the really good time is later in the year.
33I have to say though that the whale sighting is only one of the many things offered.
34Really?
35Yes.
36The hotel itself where you stay has great facilities.
37It's called The Pallisades.
38The Paris what?
39No, it's actually The Pallisades,
40PALLISADES.
41It's right on the main beach there.
42Oh, I see.
43All of the rooms have nice views and the food is really good there too.
44Oh right.
45And what about the other things?
46You know, that are included in the price.
47Oh, there are lots of things.
48If you don't want to do the whale watch cruise,
49your guide will take anyone who is interested either on a bushwalk through the national park near the hotel,
50and there's no extra charge for that,
51or on a fishing trip.
52That's an extra $12 I think.
53And there's also a reptile park in town -
54that costs more or less the same.
55No, I think I'd prefer whales to snakes.
56Yeah.
57And if you just want to relax, you are free to sit by the hotel pool or go down the beach.
58Oh, and they also have tennis courts at the hotel,
59but you have to pay for those by the hour.
60But there are table tennis tables downstairs
61and they're part of the accommodation package.
62Just speak to your guide.
63Well, that sounds good.
64So how much is the basic tour price?
65At this time of year, it's usually around $300 but...
66let me check.
67Oh, it's actually $280.
68And the next tour, are there any places on that one?
69How many people is it for?
70There are two of us.
71Yes, that should be fine.
72Can I just mention that we require all bookings to be made at least 14 days before you travel
73to avoid cancellations of tours.
74And if you cancel within seven days of departure,
75you will have to pay 50% of your total booking.
76Okay.
77And you also need to pay a 20% deposit at the time of booking.
78Can I pay that by credit card?
79Yes, you can.
80All right, what I'll do is I'll talk to my partner and get back to you.
81Fine.
82So, I'll make a provisional booking, shall I?
83Two for the Whale Watch Experience.
84Let me issue you with a customer reference number for when you call back.
85Do you have a pen?
86Yes.
87OK, it's 39745T.
88That's T for tango.
89When you call back, ask to speak to the Tour Manager, that's me, Tracy.
90Fine, I will.