1Hello, Easy Life Cleaning Services, Jacinta speaking.
2Oh hello.
3I'm looking for a cleaning service for my apartment,
4do you do domestic cleaning?
5Sure.
6Well, it's just a one-bedroom flat.
7Do you have a basic cleaning package?
8Yes.
9For a one-bedroom flat we're probably looking at about two hours for a clean.
10So we'd do a thorough clean of all surfaces in each room,
11and polish them where necessary.
12Does your apartment have carpets?
13No, I don't have any, but the floor would need cleaning.
14Of course, we'd do that in every room.
15And we'd do a thorough clean of the kitchen and bathroom.
16OK.
17Then we have some additional services which you can request if you want,
18so for example, we can clean your oven for you every week.
19Actually, I hardly ever use that,
20but can you do the fridge?
21Sure.
22Would you like that done every week?
23Yes, definitely.
24And would ironing clothes be an additional service you can do?
25Yes, of course.
26It wouldn't be much, just my shirts for work that week.
27That's fine.
28And we could also clean your microwave if you want.
29No, I wipe that out pretty regularly so there's no need for that.
30We also offer additional services that you might want a bit less often, say every month.
31So for example, if the inside of your windows need cleaning, we could do that.
32Yes, that'd be good.
33I'm on the fifteenth floor, so the outside gets done regularly by specialists,
34but the inside does get a bit grubby.
35And we could arrange for your curtains to get cleaned if necessary.
36No, they're OK.
37But would you be able to do something about the balcony?
38It's quite small and I don't use it much,
39but it could do with a wash every month or so.
40Yes, we can get the pressure washer onto that.
41Now if you're interested,
42we do offer some other possibilities to do with general maintenance.
43For example, if you have a problem with water and you need a plumber in a hurry,
44we can put you in touch with a reliable one who can come out straightaway.
45And the same thing if you need an electrician.
46Right. That's good to know.
47I've only just moved here so I don't have any of those sorts of contacts.
48And I don't know if this is of interest to you,
49but we also offer a special vacuum cleaning system
50which can improve the indoor air quality of your home by capturing up to 99% of all the dust in the air.
51So if you're troubled by allergies, this can make a big difference.
52Right. In fact, I don't have that sort of problem, but I'll bear it in mind.
53Now can you tell me a bit about your cleaning staff?
54Of course.
55So all our cleaners are very carefully selected.
56When they apply to us, they have to undergo a security check with the police
57to make sure they don't have any sort of criminal background,
58and, of course, they have to provide references as well.
59Then if we think they might be suitable for the job, we give them training for it.
60That lasts for two weeks so it's very thorough,
61and at the end of it, they have a test.
62If they pass that, we take them on,
63but we monitor them very carefully,
64we ask all our clients to complete a review of their performance after every visit and to email it to us.
65So we can pick up any problems straightaway and deal with them.
66OK, well that all sounds good.
67And will I always have the same cleaner?
68Yes, we do our best to organise it that way, and we usually manage it.
69Good. That's fine.
70Right, so I'd like to go ahead and...