1Hello, Picturerep. Can I help you?
2Oh, hi.
3I saw your advertisement about copying pictures to disk
4and I'd like a bit more information about what you do.
5Sure. What would you like to know?
6Well, I've got a box full of old family photos that's been up in the attic for years,
7some of them must be 50 or 60 years old,
8and I'd like to get them converted to digital format.
9Sure, we can do that for you.
10Right.
11And what about size?
12The photos are all sorts of sizes - are there any restrictions?
13Well the maximum size of photo we can do with our normal service is 30 centimetres.
14And each picture must be at least 4 centimetres,
15that's the minimum we can cope with.
16That should be fine.
17And some of them are in a frame,
18should I take them out before I send them?
19Yes please, we can't copy them otherwise.
20And also the photos must all be separate,
21they mustn't be stuck into an album.
22OK, that's not a problem.
23So can you give me an idea of how much this will cost?
24I've got about 360 photos I think.
25We charge £195 for 300 to 400 photos for the basic service.
26OK. And does that include the disk?
27Yes, one disk.
28But you can get extra ones for £5 each.
29That's good.
30So do I need to pay when I send you the photos?
31No, we won't need anything until we've actually copied the pictures.
32Then we'll let you know how much it is,
33and once we've received the payments, we'll send the parcel off to you.
34Right.
35Is there anything else you'd like to ask about our services?
36Yes.
37I've roughly sorted out the photos into groups, according to what they're about.
38So can you keep them in those groups when you copy them?
39Sure.
40We'll save each group in a different folder on the disk and if you like, you can suggest a name for each folder.
41So I could have one called 'Grandparents' for instance?
42Exactly.
43And do you do anything besides scan the photos?
44Like, can you make any improvements?
45Yes, in the standard service each photo is checked,
46and we can sometimes touch up the colour a bit, or improve the contrast -
47that can make a big difference.
48OK.
49And some of the photos are actually quite fragile -
50they won't get damaged in the process, will they?
51No, if any look particularly fragile, we'd do them by hand.
52We do realise how precious these old photos can be.
53Sure.
54And another thing is we can make changes to a photo if you want -
55so if you want to remove an object from a photo,
56or maybe alter the background, we can do that.
57Really?
58I might be interested in that.
59I'll have a look through the photos and see.
60Oh, and talking of fixing photos -
61I've got a few that aren't properly in focus.
62Can you do anything to make that better?
63No, I'm afraid that's one thing we can't do.
64OK.
65Any other information I can give you?
66...oh, how long will it all take?
67We aim to get the copying done in ten days.
68Fine.
69Right, well I'll get the photos packed up in a box and post them off to you.
70Right. If you've got a strong cardboard box, that's best.
71We've found that plastic ones sometimes break in the post.
72OK.
73Right, thanks for your help. Bye.
74Bye.