1Hi, come and take a seat.
2Thank you.
3My name's Carl Rogers and I'm one of the doctors here at the Total Health Clinic.
4So I understand this is your first visit to the clinic?
5Yes, it is.
6OK, well I hope you'll be very happy with the service you receive here.
7So if it's alright with you I'll take a few details to help me give you the best possible service.
8Sure.
9So can I check first of all that we have the correct personal details for you?
10So your full name is Julie Anne Garcia?
11That's correct.
12Perfect. And can I have a contact phone number?
13It's 2194429785.
14OK, and then can I just check that we have the correct date of birth?
15October 10th, 1992.
16Oh, I actually have 1991,
17I'll just correct that now.
18Right, so that's all good.
19Now I just need a few more personal details...
20do you have an occupation, either full-time or part-time?
21Yes, I work full-time in Esterhazy's -
22you know, the restaurant chain.
23I started off as a waitress there a few years ago and I'm a manager now.
24Oh I know them, yeah, they're down on 114th Street, aren't they?
25That's right.
26Yeah, I've been there a few times.
27I just love their salads.
28That's good to hear.
29Right, so one more thing I need to know before we talk about why you're here, Julie,
30and that's the name of your insurance company.
31It's Cawley Life Insurance,
32that's CAWLEY.
33Excellent, thank you so much.
34Now Julie, let's look at how we can help you.
35So tell me a little about what brought you here today.
36Well, I've been getting a pain in my knee, the left one.
37Not very serious at first, but it's gotten worse,
38so I thought I ought to see someone about it.
39That's certainly the right decision.
40So how long have you been aware of this pain?
41Is it just a few days, or is it longer than that?
42Longer.
43It's been worse for the last couple of days,
44but it's three weeks since I first noticed it.
45It came on quite gradually though, so I kind of ignored it at first.
46And have you taken any medication yourself, or treated it in any way?
47Um.. yeah, I've been taking medication to deal with the pain... Tylenol
48and that works OK for a few hours.
49But I don't like to keep taking it.
50OK. And what about heat treatment?
51Have you tried applying heat at all?
52No, but I have been using ice on it for the last few days.
53And does that seem to help the pain at all?
54A little, yes.
55Good.
56Now you look as if you're quite fit normally?
57I am, yes.
58So do you do any sport on a regular basis?
59Yes, I play a lot of tennis.
60I belong to a club so I go there a lot.
61I'm quite competitive so I enjoy that side of it as well as the exercise.
62But I haven't gone since this started.
63Sure.
64And do you do any other types of exercise?
65Yeah, I sometimes do a little swimming,
66but usually just when I'm on vacation.
67But normally I go running a few times a week, maybe three or four times.
68Hmm. So your legs are getting quite a pounding.
69But you haven't had any problems up to now?
70No, not with my legs.
71I did have an accident last year when I slipped and hurt my shoulder,
72but that's better now.
73Excellent.
74And do you have any allergies?
75No, none that I'm aware of.
76And do you take any medication on a regular basis?
77Well, I take vitamins but that's all.
78I'm generally very healthy.
79OK, well let's have a closer look and see what might be causing this problem.
80If you can just get up...