1Good morning. What can I do for you?
2I want to report a theft.
3I had some things stolen out of my bag yesterday.
4I'm sorry to hear that.
5Right, so I'll need to take a few details.
6Can I start with your name?
7Louise Taylor.
8OK, thank you.
9And are you resident in the UK?
10No, I'm actually Canadian. Though my mother was British.
11And your date of birth?
12December 14th, 1977.
13So you're just visiting this country?
14That's right.
15I come over most summers on business.
16I'm an interior designer and I come over to buy old furniture, antiques you know.
17There are some really lovely things around here,
18but you need to get out to the small towns.
19I've had a really good trip this year, until this happened.
20OK.
21So you've been here quite a while?
22Yes, I'm here for two months.
23I go back next week.
24So may I ask where you're staying now?
25Well at present I've got a place at Park Apartments, that's on King Street.
26I was staying at the Riverside Apartments on the same street,
27but the apartment there was only available for six weeks
28so I had to find another one.
29OK.
30And the apartment number?
31Fifteen.
32Right.
33Now, I need to take some details of the theft.
34So you said you had some things stolen out of your bag?
35That's right.
36And were you actually carrying the bag when the theft took place?
37Yes, I really can't understand it.
38I had my backpack on.
39And I went into a supermarket to buy a few things
40and when I opened it up my wallet wasn't there.
41And what did your wallet have in it?
42Well, fortunately I don't keep my credit cards in that wallet,
43I keep them with my passport in an inside compartment in my backpack.
44But there was quite a bit of cash there...
45about £250 sterling, I should think.
46I withdrew £300 from my account yesterday,
47but I did a bit of shopping,
48so I must have already spent about £50 of that.
49OK.
50At first I thought, oh I must have left the wallet back in the apartment,
51but then I realised my phone had gone as well.
52It was only a week old,
53and that's when I realised I'd been robbed.
54Anyway at least they didn't take the keys to my rental car.
55Yes.
56So you say the theft occurred yesterday?
57Yes.
58So that was September the tenth.
59And do you have any idea at all of where or when the things might possibly have been stolen?
60Well at first I couldn't believe it because the bag had been on my back ever since I left the apartment after lunch.
61It's just a small backpack,
62but I generally use it when I'm travelling because it seems safer than a handbag.
63Anyway, I met up with a friend,
64and we spent a couple of hours in the museum.
65But I do remember that as we were leaving there, at about 4 o'clock,
66a group of young boys ran up to us,
67and they were really crowding round us,
68and they were asking us what time it was,
69then all of a sudden they ran off.
70Can you remember anything about them?
71The one who did most of the talking was wearing a T-shirt with a picture of something...
72let's see... a tiger.
73Right.
74Any idea of how old he might have been?
75Around twelve years old?
76And can you remember anything else about his appearance?
77Not much.
78He was quite thin...
79Colour of hair?
80I do remember that - he was blond.
81All the others were dark-haired.
82And any details of the others?
83Not really.
84They came and went so quickly.
85Right.
86So what I'm going to do now is give you a crime reference number so you can contact your insurance company.
87So this is ten digits:
888795482361.
89Thank you.
90So should I contact...