1Thorndyke's
2Good morning. Is that Mr Thorndyke?
3Speaking.
4How can I help?
5I've got quite a few things which need painting and fixing in the flat
6and I wonder whether you'd be able to do the work.
7I'm sure I'd be able to help but let me take down a few details.
8Yes, of course.
9Well, firstly, how did you hear about us?
10It was my friend May Hampton...
11you did some excellent work for her a couple of years ago.
12Do you remember?
13Oh, yes, that was in West Park Flats, lovely lady.
14Yes, she is.
15And what's your name, please?
16It's Edith Pargetter.
17can you spell your surname, please?
18It's P-A-R-G-E-T-T-E-R.
19Double T, right.
20And do you live in West Park Flats as well?
21No, actually it's East Park, Flat 4.
22Oh, right, that's over the road, I seem to remember - quite difficult to get to.
23Yes, it's at the back of the library.
24Right, I know.
25And what's your phone number?
26875934
27but I'm out a great deal in the afternoons and evenings.
28So would the best time to ring you be in the morning?
29Yes.
30Fine. I've made a note of that.
31Can I just ask, I'll be in a van and I know parking's rather difficult round your flats.
32Where would you recommend?
33Well, I always tell people in larger vehicles to park by the postbox on the other side of the road from the entrance.
34Good, thanks.
35And will you be able to give me a full itemised quote?
36Oh, yes, I'll list all the jobs separately with individual prices.
37That'd be a great help.
38No problem.
39Now, what would you like me to do?
40Firstly and most urgently is in the kitchen.
41With all the weather damage, the glass in the door has cracked and I'd need that fixing...
42I presume you mean replacing?
43Oh, yes. And as soon as possible...
44What I'll do is come round tomorrow morning and do that immediately.
45Oh, thank you so much.
46The other things aren't so urgent but...
47Now, I'll make a note of everything you want doing.
48Well, in the kitchen I'd like some painting doing.
49All the kitchen walls?
50Just the area over the cooker.
51It's very greasy...
52Right... it does tend to get that way!
53Yes!
54Well, if you want a proper job done what I'd need to do is strip the old paint and plaster it about a week before I paint it.
55Of course.
56Now, May tells me you also do work in the garden.
57That's right.
58Well, I'd like you to replace a fence.
59Just one?
60Yes, at the far end.
61Fine. Shouldn't be a problem.
62And that's the lot.
63Fine.
64Yeah, as I say I can come round tomorrow morning to look over things with you.
65Oh, that's great, thank you.
66So, I'll look forward to seeing you tomorrow at...