1Good morning.
2Welcome to the Early Learning Childcare Centre.
3How may I help you?
4Hi. I spoke to you last week about enrolling my daughter for next year.
5Oh, yes.
6I'll just get some details from you.
7So, you're her mother?
8That's right.
9And, can I have your name?
10It's Carol, Carol Smith.
11And your daughter's name?
12It's Kate.
13Now, we have several groups at the centre and we cater for children from three to five years old.
14How old is your daughter?
15She's three now but she turns four next month.
16I'll put four down because that's how old she'll be when she starts.
17Fine, she's so excited about her birthday and coming to the centre.
18Aw, that's good to hear.
19And what's your address?
20It's 46 Wombat Road,
21that's W-O-M-B-A-T.
22Woodside 4032.
23And what's the phone number?
24Oh... it's... 3345 9865.
25So, have you decided on the days you'd like to bring your daughter here?
26I'd prefer Monday and Wednesday if possible.
27Mmm. I'll check,
28Monday's fine, but I think the centre is already full for Wednesday.
29Erm. Yes. Sorry. It seems to be a very popular day.
30We can offer you a Thursday or a Friday as well.
31Oh dear.
32I suppose Thursday would be all right because she has swimming on Friday.
33OK, got that.
34Because a lot of parents work, we do offer flexible start and finish times.
35We are open from 7:30 in the morning until 6 o'clock at night.
36What time would you like your daughter to start?
37I need to get to work in the city by 9:00 so I'll drop her off at 8:30.
38You're pretty close to the city here so that should give me plenty of time to get there.
39That's fine.
40Now, we also need to decide which group she'll be in.
41we have two different groups and they're divided up according to age.
42There's the green group.
43Which is for three- to four-year-olds.
44And then there's the red group which is for four- to five-year-olds.
45She's quite mature for her age and she can already write her name and read a little.
46Well, I'll put her in the red group
47and we can always change her to the green one if there are any problems.
48That sounds fine.
49OK.
50Let's move on to meals.
51We can provide breakfast, lunch and dinner.
52As she's finishing pretty early, she won't need dinner,
53will you give her breakfast before she comes?
54Yes, she'll only need lunch.
55Now, does she have any medical conditions we need to know about?
56Does she have asthma or any hearing problems for example?
57No. But she does need to wear glasses.
58Oh, I'll make a note of that.
59Yes, she's pretty good about wearing them, she can't see much without them.
60Right. OK.
61Now, I also need emergency contact details.
62So what sort of information do you need?
63Just the name and number of a friend or family member we can contact in case we can't get hold of you at any time.
64OK.
65That'd better be my sister... Jenny Ball.
66That's B-A-L-L.
67Her phone number is 33467523.
68Great.
69So she is the child's aunt?
70Yes, that's right.
71I'll make a note of that as well.
72Now, is there anything you'd like to ask?
73What about payment?
74How much are the fees each term?
75Well, for two days and the hours you've chosen,
76that will be $450 altogether.
77OK, and do I have to pay that now?
78No, we send out invoices once the children start at the centre.
79You can choose to pay at the end of each term or...
80we do offer a slightly discounted rate if you pay every month.
81Oh, I'll do that then.
82I find it easier to budget that way and I'm not used to the term dates just yet.
83Good, it makes it a lot simpler for us as well.
84Well, that's everything.
85Would you like me to show you around...?