1Good morning. World Tours.
2My name is Jamie.
3How can I help you?
4Good morning.
5I want some information on self-drive tours in the USA.
6Could you send me a brochure?
7Of course.
8Could I have your name please?
9Andrea Brown.
10Thank you.
11And your address?
1224, Ardleigh Road.
13Can you spell that?
14A-R-D-L-E-I-G-H Road.
15Postcode?
16BH52OP
17Thanks.
18And can I have your phone number?
19Is a mobile alright?
20Fine.
21It's 07786643091.
22Thank you.
23And can I ask you where you heard about World Tours?
24From a friend? Or did you see an advert somewhere?
25No, I read about you in the newspaper.
26OK, I'll get the brochures in the post to you but can I give you some information over the phone.
27What kinds of things do you want to do on your holiday?
28I'm interested in going to California with my family.
29I've got two children and we want to hire a car.
30OK.
31We have a couple of self-drive tours there visiting different places of interest in California.
32The first one begins in Los Angeles and there's plenty of time to visit some of the theme parks there.
33That's something on my children's list so I'd want to include that.
34Good. Then you drive to San Francisco.
35From San Francisco you can drive to Yosemite Park where you spend a couple of nights.
36You can choose to stay in a lodge or on the campsite.
37I don't like the idea of staying in a tent.
38It'd be too hot.
39Right.
40And the tour ends in Las Vegas.
41OK.
42The other trip we can arrange is slightly different.
43It starts in San Francisco.
44Then you drive south to Cambria.
45Someone told me there's a really nice castle near Cambria.
46Will we go near that?
47Hearst Castle is on that road so you could stop there.
48Good. I'd like to do that.
49Does this trip also go into the desert?
50No, it continues to Santa Monica where most people like to stop and do some shopping.
51We have enough of that at home so that doesn't interest us.
52OK. Well you could go straight on to San Diego.
53That's good for beaches isn't it?
54That's right, that's a good place to relax and your children might like to visit the zoo before flying home.
55I don't think so.
56We want some time for sunbathing and swimming.
57So how many days are the trips and how much do they cost?
58The first one I told you about is a self-drive tour through California
59which lasts twelve days and covers 2,020 kilometres.
60The shortest journey is 206 kilometres
61and the longest is 632 kilometres.
62The cost is £525 per person.
63That includes accommodation, car rental and a flight but no meals.
64OK. And the other trip?
65That lasts nine days but you spend only three days on the road.
66You cover about 980 kilometres altogether.
67So is that cheaper then?
68Yes, it's almost a hundred pounds cheaper.
69It's £429 per person, which is a good deal.
70So that covers accommodation and car hire.
71What about flights?
72They aren't included.
73But these hotels offer dinner in the price.
74OK. Well, thank you very much.
75I'll be in touch when I've had a chance to look at the brochure.
76I'm pleased to help.
77Goodbye.
78Goodbye.